Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a Canadian online casino we should take a look at? This page tells you how to reach the hirebipoc.ca team and what to expect once you do.
How to reach us
The quickest way to contact us is by email. Send your message to [email protected] and one of our team will get back to you — we aim to reply within 48 hours, though busier periods can occasionally push that out a little.
When you write in, it helps to include a few details up front:
- The name of the casino brand your message relates to, if applicable
- Whether your question is about a review, a bonus offer, or the site generally
- Any screenshots or links that back up what you're describing
This lets us pick up the thread faster instead of going back and forth for context.
What we can help with
We cover a fairly narrow lane — reviewing and comparing online casinos available to players across Canadian provinces, with a particular focus on no deposit bonus offers and welcome promotions. Typical reasons readers get in touch include:
- Reporting an error or outdated detail in one of our casino write-ups or comparison tables
- Asking how our editorial ratings and rankings are worked out
- Suggesting a Canadian-facing casino brand for us to research
- Sharing feedback — positive or negative — about a brand listed on the site
- General questions about how bonus terms, wagering requirements or payment methods typically work
For questions about how we test and score brands, our About Us page explains our approach in more detail. If your concern is about gambling habits or setting limits rather than the site itself, our Responsible Gambling page is the better starting point, and it includes signposting to support organisations.
What we can't help with
We're an independent comparison and review site — we don't operate any of the casinos we cover, and we can't access player accounts, process withdrawals, resolve account disputes, or answer questions about a specific deposit or bonus credit. Those matters sit entirely with the casino operator in question, and their own customer support team — usually reachable via live chat or email from within your player account — is the right channel.
Similarly, if your query relates to how our site itself is licensed to operate, or to the legal terms governing your use of it, our Terms and Conditions page has the full detail.
A note on our reviews
Every listing on hirebipoc.ca, including brands like Betninja, WinnerIsland and Zoccer, is assessed against the same set of criteria — things like game variety, payment options relevant to Canadian players, licensing information the operator discloses, and the clarity of bonus terms. No brand pays for a better position in our rankings; commercial relationships with some operators may exist, but they don't decide where a casino lands on the page. If you think we've got something wrong, telling us is genuinely useful — reader feedback is one of the ways we keep listings current.
Before you write in
A quick check can sometimes save you a wait for a reply:
- If your question is about a specific bonus offer, check the terms listed beside that offer on our comparison pages first — wagering requirements, minimum deposits and expiry windows are usually noted there.
- If it's an account or payment issue, contact the casino operator directly through their own support channel.
- If it's about responsible gambling tools or self-exclusion, our Responsible Gambling page lists the options generally available.
- Otherwise, email us with as much detail as you can — we read every message.
We're glad to hear from readers, whether it's a correction, a question, or just feedback on how useful you found a particular review.